In The New Economics, For Industry, Government, Education:
Deming included these words from Paul Batalden, M.D., 13 November 1990:
“The first step in any organization is to draw a flow diagram. To show how every component depends on others. Then, everyone may understand what his job is. If people do not see the process, they cannot improve it. Anyone needs to see the process as a catwalk, a flow diagram.”
I.B Plan of Action:
As we map your system, we explore some management theory, begin mobilizing your people (to improve your system), aiming to increase its capacity, conversion rates, quality and capability.
After 8-9 hours, you should expect 10-30% increase in capacity, cash conversion and yield.
I help CEOs find the constraint in their system – fast.