I work referral-preferred with those who suspect their growth is being constrained by system design — not effort.
Most of my work begins with a quiet introduction. If someone you trust thinks this conversation is worth having, I am happy to connect. What I do;
I help businesses reduce (operational) friction and increase (scalable) capacity by improving the systems behind the work.
Is a Workshop right for you?
The workshop uncovers hidden constraints, thereby increasing capacity. Capacity already exists. Hidden constraints prevent it from flowing.
The workshop pays for itself.
Guaranteed. Or I make it right. Minimum 10% capacity increase within 90 days or you pay nothing. Keep the map:
You walk away with a live digital map, a physical map showing how value flows through your system, and a 90-day action plan for continual improvement.
See scope of investment for details. If 10% increase in capacity is all you get,
I will be so professionally mortified I will restructure my entire pricing structure after exempting a portion of your payment.
What is the Workshop?
Process Mapping with Systems Design. For companies with 10-200 people.
Resulting in more clarity, visibility, documentation, identified opportunities, and less dependence on key individuals.
Within just 8-9 hours, we grow company capacity minimum 10%.
Using the M4 method: Map → Measure → Manage → Mobilize:
Live in one day, or (6) 90-minute virtual sessions:
We will map your current system:
As we are helping you visually document your method of operations, we are exploring management theory. Sharing war stories. Engaging in structured dialog. Mobilizing your people. Creating a 90-day game plan for improving your system.
Repeat as often as you like. Each round pays for itself. If not, talk to me within those 90 days.
Using (AR) Action Results modeling, we define improvement as changing how the work is done, producing visible, positive differences (relative to historical norms and through relevant measures) sustained into the future.
The Workshop:
Is the workshop right for you?
To simplify things,
In all situations, only 3 scenarios can realistically play out:
0, 1, or ∞
0: You get nothing. May lose everything.
1: You gain a little. So moderate it hardly seems like success.
∞: It will open infinite potential, pathways, possibilities.
An intensive 8-9 hour working session conducted either live or virtually.
It is fully customizable. We generally do this live in one (1) day, or when virtual, over six (6) sessions.
Together, we will:
• Map your entire system, Lead to Cash, and three (3) of your company’s most important business processes.
• Identify hidden constraints, delays, bottlenecks, and unnecessary complexity.
• Share practical stories and management principles that help your team see the business differently.
• Prioritize the greatest opportunities for improvement.
• Build a practical 90-day action plan.
You leave with more than ideas.
You leave with a visual (physical and digital) map of your business, a shared understanding among your leadership team, and a clear direction for improving capacity, yield and cash conversion.
You Must Swear To It:
Make your organization User-Friendly!
What a vile proposition. I know. Truth is,
Your people are the front line in this strategy.
They are the ones bringing us the bottlenecks, constrictions and solutions.
Unless you are opposed to making your company more easy, lucrative and fun?
Design your business for your employees.
How else do we unleash human potential?
How else do you pass along the greatest experience to your end user?
This is not unlike the MBA Oath
The point is:
Your people are the front line in this strategy. They know and work the process – every, single, day. They are the ones alerting us about the defects in the system… IF they feel safe doing so.
Unless you are trying to “look good” by burying shortcomings?
Why not bring deficiencies into the open? Engage in structured dialog. Improve your way out of problems. With everyone so busy playing offense…
Who is playing defense? Full-time employees have become commodities. Employees are often blamed for the defects of a system in which they have virtually no control. This means fear in the workplace is very real. This leads to means, the unvarnished truth is This leads to
If you have ten 10 employees, I am willing to bet at least one is bursting at the seams to contribute in a real and meaningful way. Remember:
What employees want most: Progress in meaningful work. Dignity, pride and joy in their labor. Offer them mastery, purpose and bounded autonomy.
We have stripped this out of American Business.
Why not use this to your greatest advantage?
You can easily design a system where it would be impossible for employees to make a mistake!
As they say at Apple;
If a mistake has occurred, it is ALWAYS a result of a system or process my manager has implemented incorrectly.
Think of this as Central Design for Intelligent Organizations:
An operating system your company can use to increase company yield, capacity and cash conversion. Compatible with any operating system.
We use a visual, hands-on framework approach, helping you design your system with intention: Allowing you to better leverage your human capital: Aligning operations with human performance. Unlocking speed, clarity, margin, using what we call M4:
Map, model, method and mechanism for daily improvement:
- Map your process
- Measure how long it takes
- Manage more effectively by
- Mobilizing your people
A structured, collaborative, visual, process designed to ease employee pain while remedying organizational bottlenecks.
If we map it, you will see exactly where the constraint is.
What you do with it after that is up to you.
Lesson in Quality:
UXD (user experience design) POV:
1940s: WWII: Perfect performance by U.S. military is crucial! However,
Pilots were crashing new aircraft at alarming rates. People were suggesting technology had become too advanced for humans. The Air Force studied 4063 pilots. The shocking truth they discovered:
The cockpit, designed for the “average” pilot,
Fit Exactly NO ONE.
Not a single pilot.
Fast forward to today:
Most CEOs think a dashboard of easily manipulated aggregates and blended averages is helping them. But the truth is, it may be blinding them to the real problem (in Quality).
There is a good chance; your organization is NOT user friendly.
There is a better chance; you don’t even know who the real user is.
In other words:
1940s aircraft design was mechanistic. It gave consideration to every working part of the system – except the biological! To the engineers focusing on the jet, the cockpit was an afterthought: Aircraft was NOT user-friendly.
Much like 94% of companies here in the entrepreneurial capital of the world.
(Including aviation service – say some people today)
Can you imagine flying at the speed of sound, maneuvering 9 Gs: Unable to adjust the helmet straps or seat (belt)!
User error was designer error:
Out of the 4063 pilots measured, don’t you think at least 406 of them tried saying something prior? Or 41? At least 4 for Pete’s sake? All to no avail. Why?
It is the system. Not the people.
Quality has to be designed into your process.
Do you know what sparked the American Quality Revolution of the 1980s?
The U.S. had to combat Japanese competition and improve our manufacturing precision. The person leading the charge, was also responsible for the Japanese Economic Miracle:
W. Edwards Deming:
In his bookThe New Economics, For Industry, Government, Education; he shares a quote from Paul Batalden, M.D., 13 November 1990:
“The first step in any organization is to draw a flow diagram. To show how every component depends on others. Then, everyone may understand what his job is. If people do not see the process, they cannot improve it. Anyone needs to see the process as a catwalk, a flow diagram.”
21st Century demands Systems Thinking: That is why we are introducing (AR) Action/ Results maps/ modeling.
For details about the AR map, play full screen:
Every organization is perfectly designed to produce the results it gets. Unfortunately, it is also perfectly designed to hide why. The longer problems stay hidden, the more expensive they become.
No Cash, No Problem!
I am willing to barter, joint venture, split revenue, consult for equity, and explore other options.
Before discussing price, I want to remove all financial and social risk:
The workshop pays for itself. If not, talk to me within 90 days. I will make it right.
I have different price brackets depending on size, complexity and decision layers.
Packages start at $5k for small companies and are capped at $40k for the largest and most complex, if they opt for unlimited mapping for the month.
Exact pricing to be determined during the sign up process.
My Personal Guarantee:
If I prove incapable of presenting at least a few good ideas within an 8-9 hour span of helping you visually document your method of operations… Trust me, I will have no problem returning your money. In fact, if you remind me:
I will not consider your investment finalized until 45 minutes into your first session. We will pause at that time. You will be given a choice: Opt out now for a full refund, or keep going. However, I do expect you to invest at least 50% prior to our first workshop.
Clarity & Control Guarantee:
If you do not walk away from the AR Modeling with:
- Clear process map
- Prioritized fix-it list
- Renewed team alignment
Do not pay a dime. Keep the map.
We will map your entire system, Lead to Cash, and three (3) of your company’s most core processes, turning it into a live navigational tool. Meanwhile, we are;
Visually documenting your method of operations. Exploring management theory. Sharing war stories. Engaging in structured dialog. Mobilizing your people. Creating a 90-day game plan for improving your system.
Repeat as often as you like. Each round pays for itself.
The Core Promise:
We do not tell you what your problems are.
We help your organization discover them.
The answers already exist inside your business.
Our job is to make them visible.
Please Note: I have one other policy contingent on working with me:
Afterwards, if you benefit and enjoy doing business with me, within three (3) months, I ask that you give me two (2) like quality referrals. If this is uncomfortable for you, this is fine, however I would ask for a small 10-15% surcharge. Referrals are my livelihood:
Rather than spend time drumming up new leads, I would prefer investing my time and attention in continually improving my services to you and your closest friends and confidants.
I work referral-preferred with those who suspect their growth is being constrained by system design — not effort.
Most of my work begins with a quiet introduction. If someone you trust thinks this conversation is worth having, I am happy to connect. What I do;
I help businesses reduce (operational) friction and increase (scalable) capacity by improving the systems behind the work.
If you are CEO or founder, when ready to begin:
No Cash, No Problem! I am willing to barter, joint venture, split revenue, consult for equity, and explore other options.
Keep reading until you are confident nothing is more important for your business than just getting started.