My Service

If longevity is important,

Would it hurt looking at your system in a completely different way?”

If you are looking for relief from invisible operational drag:

Text 434.409.9081

Request a five (5) minute, nine (9) question appointment.

Otherwise, text codeword “JUMPSTART” to initiate the process. 

Our Aim: To learn, have fun, work together, make a difference and for everyone to gain.

Dear Founder or CEO:

Imagine removing self-inflicting constraints?  Maybe, what feels like a people problem is a design problem? If you want yield and capacity, shall we start with clarity?

Like Walt Disney prospecting investors (about the world he was creating), how does one convey the beauty (the intrinsic power behind) human centric design?  First, I must admit, and what you need to know:

I am sofa king introverted I hate being the one saying this:

It is the system, not the people. 

Believe it or not: You control 94% of it.

Now what? 

Begin Mindshift Challenge?

Engage the Employee Perspective: Whoever signs the paycheck is the last person you want to bring bad news to. So,

If “your” people cannot be honest with you, is it so far-fetched to think this leads you towards a distorted view of reality, blind spots, chaos?

Is your system designed for Compliance or Contribution?

I invite you to suspend your beliefs and assumptions. For just a moment. Question conventional thinking. This is the challenging part. Provoking your curiosity. Embracing 21st century thinking. Considering Employee-Centric design.

Easy part: Unfolding our plan for long-term productivity with four (4) simple steps (M4).

My strategy:

(Diagnosis)  America is steadily declining because of our backwards management philosophy. With cultural bias blinding us, despite best intentions, we are treating employees like garbage: Restricting Quality and Innovation. c National Crisis

(Guiding Policy)  W. Edwards Deming eliminates the root cause through a synthesis of systems thinking, scientific knowledge, understanding of variation, human psychology.

(Coherent Actions)  M4. Method/ Model/ Mechanism:  Map your process.  Measure how long it takes.  Manage more effectively, by Mobilizing your people. 

If you think people are lazy and stupid, grab a mirror: People leave companies because of bad management, chaos, money.  Everyone suffers: Muda. We solve these problems. If you are the process owner/ founder/ CEO, why not instead unleash pride and capacity within your people/system/process?

Business Systems are made by Default or Design:

If designed, intelligently with intention, then for whom? Why?

My evil scheme: Helping leaders see their business and management style in a new perspective.  I believe in human-centered, scalable systems that eliminate friction, unlock flow and restore worker pride.

My Deliverable: Begins with a Handy Process Map:

(Clear view for how your work actually flows..)

A circle representing the R or Result in the A/ R Action/ Results map. You are at Improving.biz
Process trigger: A green circle that reads "Website entered." Next block says this is the Newest development in systems thinking and design
Are you opposed to radically improving your business? If yes, go to page Q. If no, the real question is
How do we radically improve ourselves as a species?
Illustrated with bubbles: Targets identified. CEO and Employees alike
Inside a button, the question: Is 94% of your focus on improving your system?
Most likely, you are operating exactly backwards
Here is what I think we can do
Design a system where employees cannot make a mistake. Design your system for your employees, for your customer's sake, for pete's sake. Listen;
Our aim is to have fun, learn, work together, make a difference, and for everyone to gain
By improving our way out of problems
Step one is process mapping
Part one in the M4 methodology
M 4, the 4 M are Map your process, Measure how long it takes, Manage more effectively by; Mobilizing your people. Map: Physical maps of core processes in a central place to visualize relationships, patterns and moments creating opportunities to abstract and improve the work. Measure: Create system measurements of time, flow, fall-out, touches, utilization, capacity and empower people to collect this data and propose experiments to improve the results of the system. Manage: Move beyond command and control management that serves only to train and enforce accountability and instead empower the people in the system with tools to improve the system, taking joy in the ownership of their output and pride in the outcomes it creates. Mobilize: Redeploy your people as scouts on a mission to hunt down waste and inefficiency in their work and report back in a cycle of continual improvement.
Comes with a 90-day action plan
and one of these: Image of a Best Practice button with link
Just choose your option, A, B or C
We work together
Then, after the dust settles
Various benefits listed inside circles: Clarity and control, increased cash cycle. Uncertainty, confusion and anxiety decreased. Digi-fi map, in other words a digital and/or physical map. Organizational capacity boosted ten to thirty percent. Your most vexing issues remedied. I triaged your bottlenecks. Human capital leveraged and appreciated.
Then come back in 90 days, or train your own staff
Unless you don't want a user friendly system? Followed by icons for Pain, 1 to 10 scale and a Quality pin
This is a simple process for improvement that works
All business problems are communication problems. Every communication problem is a process problem

Journey begins: First, by making your complicated business system visible so everyone can clearly see and understand it.

Jumpstart your process:

Blue bubble reads: Get more details
Orange bubble reads: Get started