World-Class Transformation

Transforming a small or mid-size business into a world-class organization, begins with:

• Having a constancy of purpose for long-term productivity gain.
  • Plan product and service that will have a market and keep your company in business.  Have a common, shared aim. Provide jobs.
• Emphasizing long-term thinking.
  • Instead of short-term, investor-led, quarterly pushes to drive financial goals.  This is illogical, wasteful, harmful. Not sustainable. 
• Instilling the spirit of cooperation.
  • Drive out silos, internal competition, merit pay, performance bonus, ratings and grading.  Competition is the reason for U.S. decline.
• Driving out fear.
  • Stop evaluating performance, merit ratings, annual reviews. They are biased and harmful.  Only semi-accurate (with 25 years of data). Understand psychology. 
• Avoiding managing with visible numbers only (KPIs, big data).
  • Consider the figures that are unknown or unknowable.
• Unleashing intrinsic motivation.
  • Remove barriers. Be inclusive instead of exclusive.
• Understanding and define the role of management.
  • Adopt the new philosophy.
• Understanding systems thinking and variation, to drive analytical thinking.
  • Statistically control to your processes.
• Being proactive instead of reactive.
  • Putting out fires leaves you right where you were – at best.
• Developing profound knowledge.
  • Take the scientific approach, Plan-Do-Study-Act: PDSA
• Thinking “Win-Win instead of Win-Lose.
  • Why increase just your slice? Why not the whole pie? Strengthen your community.  Win trust. 
• Believing continual improvement is better than “good enough.”
  • Why not focus on what went right for a change? Focus on the good and make it better.